SpreadsheetFive steps that stop being reversible
Nothing here is a warning for its own sake. These are the points where the official agreement, the return policy or the estimator FAQ says in writing that a decision stops being yours.
Point 1 of 5
Opening an account
DIY Orders and Forwarding requested an account in the recorded access check; the estimator was publicly accessible.
Who decides: you
Point 2 of 5
A deposit order on Taobao
Deposit orders cannot be cancelled, and the deposit is not refunded if the balance payment runs late.
orders with deposits shall not be cancelled and the buyers thereof shall voluntarily follow up the information issued by the sellers to pay off the balance, only after that the commodities may be delivered. The deposits may not be refunded in case the payment for balance is overdue.
Official wording, read 2026-10-09
Who decides: the seller, under Taobao rules
Point 3 of 5
The free return/exchange, once
Return or exchange within 5 days without a reason; the free one is available only once in 30 days. After that it can cost money, and some orders cannot be returned or exchanged at all.
such return and/or exchange service may be enjoyed only once within 30 days free of charge, or otherwise, the subsequent return and/or exchange may be provided with certain charge, and even part of orders may not be returned and/or exchanged
Official wording, read 2026-10-09
Who decides: the policy clock
Point 4 of 5
Handing the parcel to the carrier
Once the parcel is on the international leg, compensation follows the carrier's own standards. EastMallBuy states it carries no joint liability, though you can authorise it to negotiate the claim for you.
all compensation-related matters will be based on the standards of the third-party logistics providers. Eastmallbuy assumes no responsibility and bears no joint liability in these matters.
Official wording, read 2026-10-09
Who decides: the third-party logistics provider
Point 5 of 5
Customs opening the box
Seizure risk sits with you. The estimator's own FAQ says so in one line.
We are not responsible for any customs seizure.
Official wording, read 2026-10-09
Who decides: the customs authority
Check your own position
Where are you, and what is still open
Pick the three answers that describe you. The result quotes the clause it comes from, so you can go and read the original rather than take our word for it.
- Gate
- Cancel
- Return
- Who decides
Without JavaScript
The same rules, for the case where the free return has not been used yet.
| Where you are | Order type | Can you cancel | Who decides |
|---|---|---|---|
| Still browsing, no account yet | Ordinary order | Nothing to cancel yet. | No one is holding anything of yours. |
| Still browsing, no account yet | Taobao deposit / pre-sale order | Nothing to cancel yet. | No one is holding anything of yours. |
| Order placed, balance not paid | Ordinary order | Usually yes, while the balance is unpaid. | The seller, with EastMallBuy relaying. |
| Order placed, balance not paid | Taobao deposit / pre-sale order | No. A deposit order cannot be cancelled. | The seller decides, under Taobao's deposit rules. |
| Paid, parcel not shipped | Ordinary order | Not stated. The agreement does not publish a cancellation window for a paid, unshipped order. | EastMallBuy, while the goods are still in its warehouse. |
| Paid, parcel not shipped | Taobao deposit / pre-sale order | Not stated. The agreement does not publish a cancellation window for a paid, unshipped order. | EastMallBuy, while the goods are still in its warehouse. |
| Parcel on the international leg | Ordinary order | No. The parcel is with a carrier. | The third-party carrier sets the compensation standard. EastMallBuy states it bears no joint liability, but you can authorise it to negotiate the claim. |
| Parcel on the international leg | Taobao deposit / pre-sale order | No. The parcel is with a carrier. | The third-party carrier sets the compensation standard. EastMallBuy states it bears no joint liability, but you can authorise it to negotiate the claim. |
| Parcel delivered | Ordinary order | No. | The seller for the goods; customs for anything seized (seizure risk is stated as yours). |
| Parcel delivered | Taobao deposit / pre-sale order | No. | The seller for the goods; customs for anything seized (seizure risk is stated as yours). |
The honest part
What we could not check
This site has no account on the agent. That rules out a whole set of things, and we would rather name them than describe screens we have not seen.
- the product page and search results inside the account
- the order form and its fields
- the member dashboard and tier benefits in detail
- any service-fee percentage or storage-day count
There is also no published service-fee percentage and no published storage-day count on the public pages. Any site quoting you a precise figure for either should say where it read it.
