EastMallBuySpreadsheet

Choosing a seller, an item, and an agent

Three separate judgements that people tend to collapse into one. The agent's own agreement happens to give a usable rule for the first of them.

The agent home page banner with a product URL or keyword search box and two buttons beside it for DIY fill or buy orders and for forwarding orders

First judgement

How to choose a seller

Buried in the Service Agreement is a concrete recommendation, which is more than most guides give you.

We recommend that you choose to buy goods from stores with a reputation of more than three hearts and have paid the Taobao deposit

Service Agreement, read 2026-10-09

Two tests in one line. The rating tier, and whether the seller has posted a deposit with the marketplace. The second one matters more than it sounds: a seller who has money at stake has something to lose from a dispute.

Add one of our own: prefer a seller whose photographs include the size label. It costs them nothing and it tells you they expect to be checked.

The user registration agreement page, listing limitation of liability and governing law among the clauses it asks you to accept
Service Agreement, read 2026-10-09.

Second judgement

How to choose the item

  1. Read the measurement table, not the size letter. Letters mean different things across sellers. Centimetres do not.
  2. Check what the price includes. Variants are often priced as the cheapest option with the real one costing more.
  3. Prefer listings with buyer photographs. They are the only images the seller did not choose.
  4. Weigh it in your head before you buy. Bulky and light is the combination that gets billed by volume.
A shipping fee estimation form with destination, weight, goods type and length, width and height fields
The estimator takes three dimensions, which is the tell that bulk is priced separately from mass.

Third judgement

How to judge an agent, including this one

Four questions that can be answered from public pages, without an account.

  • Is there a named company?

    Eastmall (HK) Technology Co., Limited, at FLAT/RM A 12/F ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG. Checkable.

  • Is there a reachable human?

    [email protected] for support. Note that staffed hours and the round-the-clock claim disagree on the same page.

  • Does it publish its limits?

    Yes, and in detail: liability for the international leg, the return window, the deposit rule.

  • Do the public pages hold together?

    Partly. Three contradictions were on screen the day we checked, including a help-centre link in the footer that returns a 404.

Those four work on any agent. Run them yourself rather than taking a ranking from a site that gets paid per sign-up.

The about page showing the registered company name and a Hong Kong address
About Us, read 2026-10-09.