SpreadsheetHelp, terms, and what the words mean
Where the official pages are, which ones are worth reading in full, and a glossary for the abbreviations that get used without explanation.
Vocabulary
The abbreviations, in plain words
| Term | What it means |
|---|---|
| QC | Quality check. Photographs taken at the warehouse before shipping. |
| GL / RL | Green label and red label, seller shorthand for production batches. Sellers use them inconsistently, so treat them as a hint, not a specification. |
| First weight | The minimum chargeable weight on a route. Below it you still pay for it. |
| Volumetric weight | Size converted to weight, dividing by 6000. |
| Consolidation | Combining warehouse items into one outbound parcel. |
| Forwarding | Shipping goods you bought yourself. Needs an account. |
Going to the source
Which official pages are worth your time
Four, in this order. The Service Agreement, because the liability and deposit clauses are there. The Refund and Return Policy, for the window. The Inspection Policy, for what a check excludes. The estimator FAQ, for the weight rules.
One practical warning. The footer link labelled Payment points at https://eastmallbuy.com/web/index/help/info/id/3.html and returns a 404. It is the agent's own broken link, not yours; use the help centre index instead.
Frequently asked
Short answers to frequently asked questions
Do I need an account to look around?
No. The catalogue here and the agent's freight estimator both work without one. DIY Orders and Forwarding do not.
Is the price on a listing the price I pay?
No. It is the goods only. Domestic shipping and the international leg are billed separately.
Can I cancel after ordering?
It depends on the order type. A Taobao deposit order cannot be cancelled, and the deposit is lost if the balance runs late. Check your own case.
Who pays if the parcel is lost?
On the international leg, compensation follows the carrier's standard. The agreement states the agent bears no joint liability, though you can authorise it to negotiate for you.
What about customs?
The estimator FAQ puts it in one sentence: We are not responsible for any customs seizure.